Our Services
A short guide to how we work, from our initial quotation to aftercare. Our customer experience is driven by our three core values of Partnership, Integrity & Quality.
We aim for clear, detailed & open communication throughout the entire process.
Your Quotation
Our Business Manager, or one of our Partners will come to measure up and discuss your requirements.
They have 50+ years combined installation experience so are well placed to recommend suitable sanitary ware, tiles and bathroom furniture to suit your tastes and budgets.
We will supply and install any make of product you require and aim to give you the benefit of our considerable experience in selecting the right components for your needs. We recommend brands with proven reliability and excellent consumer guarantees, to give you peace of mind.
We provide a full comprehensive quotation to you within a few days and invite you to make a showroom appointment to follow up…
Our Showroom
After you have received your quote we invite you to make a no obligation visit the showroom to discuss your specification and view the items included.
Just ask if you need any advice or details on any extra touches, for example; electric underfloor heating, mirror demisters, towel radiators, bespoke inset mirrors, custom marble or granite worktops, plastering walls and ceilings. We are highly experienced with all these and more.
On your acceptance of our quotation we ask for a small deposit to secure a mutually convenient start date on our planner.
You have until 6-8 weeks before your installation to refine your specification before we start ordering the components ready for our first day on site.
Your Installation
You may meet several of the partners throughout your installation, depending on the scope and complexity of the project. On the first day of your installation, one of our team will go through the new room layout with you and check if any items in the existing layout need to be kept (such as blinds or fitted accessories).
We cover the access route, including the stairs, to protect your floor coverings and protect other areas as required to provide the utmost care for your home.
We will tidy up at the end of each day, keeping disruption to your daily routine to an absolute minimum and of course, a working WC will always be available at the end of each day. As a registered waste carrier - we will also dispose of all rubbish responsibly.
We will take you through the operation of all products and supply all paperwork to you at the end of the installation.
Awards, Accreditation & Aftercare
For your ultimate peace of mind we are a Buy with Confidence - Trading Standards Approved company. Not only does that mean we go the extra mile to comply with Trading Standards checks, but it also means company and customer both have a Trading Standards Officer on hand should there be anything we cannot resolve between us.
To back this up we have an impressive awards shelf, having been recognised for our outstanding customer service by our local community (Buckinghamshire Business Awards) and our industry at a national level (BiKBBI and BKU Magazine).
We offer a 2 year workmanship guarantee in addition to the associated guarantees that come with each product supplied. Beyond this we provide favourable rates to our customers should anything need replacing or rectifying. We encourage you to contact us in the first instance with any problems or queries.
We are registered with the NICEIC Part P Competent Persons scheme. This means that we can carry out all necessary electrical work as part of your bathroom installation, inspect, test and certify the works and provide building control compliance certification.
We joined the Better Business Act coalition because we believe the world needs every business at its best - creating good jobs and adding value to society.